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Diffstat (limited to 'docs/Contact.md')
| -rw-r--r-- | docs/Contact.md | 31 |
1 files changed, 18 insertions, 13 deletions
diff --git a/docs/Contact.md b/docs/Contact.md index 26894eb1..714c36bd 100644 --- a/docs/Contact.md +++ b/docs/Contact.md @@ -94,22 +94,27 @@ bug. Please follow these steps: about the software and its environment (software version, hardware type, configuration, event timing, and hundreds of other questions). - 1. The Klipper log file is located in `/tmp/klippy.log` on the - Klipper "host" computer (the Raspberry Pi). - 2. An "scp" or "sftp" utility is needed to copy this log file to - your desktop computer. The "scp" utility comes standard with - Linux and MacOS desktops. There are freely available scp - utilities for other desktops (eg, WinSCP). If using a graphical - scp utility that can not directly copy `/tmp/klippy.log` then - repeatedly click on `..` or `parent folder` until you get to the - root directory, click on the `tmp` folder, and then select the - `klippy.log` file. - 3. Copy the log file to your desktop so that it can be attached to + 1. Dedicated Klipper web interfaces have the ability to directly + obtain the Klipper log file. It's the easiest way to obtain the + log when using one of these interfaces. Otherwise, an "scp" or + "sftp" utility is needed to copy the log file to your desktop + computer. The "scp" utility comes standard with Linux and MacOS + desktops. There are freely available scp utilities for other + desktops (eg, WinSCP). The log file may be located in the + `~/printer_data/logs/klippy.log` file (if using a graphical scp + utility, look for the "printer_data" folder, then the "logs" + folder under that, then the `klippy.log` file). The log file may + alternatively be located in the `/tmp/klippy.log` file (if using + a graphical scp utility that can not directly copy + `/tmp/klippy.log` then repeatedly click on `..` or + "parent folder" until reaching the root directory, click on + the `tmp` folder, and then select the `klippy.log` file). + 2. Copy the log file to your desktop so that it can be attached to an issue report. - 4. Do not modify the log file in any way; do not provide a snippet + 3. Do not modify the log file in any way; do not provide a snippet of the log. Only the full unmodified log file provides the necessary information. - 5. It is a good idea to compress the log file with zip or gzip. + 4. It is a good idea to compress the log file with zip or gzip. 5. Open a new topic on the [Klipper Discourse Forum](#discourse-forum) and provide a clear description of the problem. Other Klipper contributors will need to understand what steps were taken, what |